Mobile WorkForce Management

Most field workers are out on the road and onsite, attending to day-to-day business issues. Typically, they need to get back to their desk before they can attend to a query or upload mission critical information.

Because a service technician normally has to return to base between calls to collect new calls, additional information, products and parts plus handling of admin and paperwork... a lot of time is wasted.

How does a mobile solution help field services and support staff?

Simple! Mobile solutions provide instant access to information for field staff. By getting information quickly and relaying it to the customer instantaneously, customer service is improved and the field force is used effectively. Furthermore, management has complete visibility of what is going on in the field.

 Some of the benefits of a mobile solution are:

• New service calls, along with supporting data can be sent to the field worker wherever he or she is. This means they don’t have to waste valuable tme having to return to the office or making lengthy phone calls.
• Work can be driven to the most appropriate in area field worker, so that time and resources are optimally utilised.
• Location-based services such as GPS (global positioning), ensures that the central office knows where all its field workers are at any given moment. Field staff can rapidly be dispatched to the appropriate area to resolves issues.
• Better process ensures better stock control.
• Because information is timely and correct, invoicing to customers for services rendered is more accurate.
• The overall customer experience is improved.